Clay from SERVPRO was assigned to work my case. We had a house fire 25 May 2021. Clay made it a very easy process, and we didn't have to worry about anything. Clay and his staff was there to not only provide excellent work but to provide comfort giving me and my family the peace of mind we needed during this time. He is a true leader that listens to the needs of the customers. Again, Thanks a lot! Clay is an outstanding asset to the SERVPRO Organization.

Thank you! Amazing people! 

Jay and Will were FIRE! Couldn’t ask for anything better! 

Keep doing what they are doing! I was very impressed with all three workers. Troy was very helpful in explaining what they would do to ensure our home was safe. Peace of mind means a lot when something like this happens. 

We would like to give the people at SERVPRO a big thumbs up for the job they did for us. We had some water damage on our kitchen floor and it soaked through to our downstairs family room. The crews that came in to dry, rebuild and clean our home after this devastating event were just great. I would recommend SERVPRO of Green, Hardin, Larue and Hart counties to anyone who is in need of home damage repairs. Thank you to all the SERVPRO crews who worked so hard to put our home back together for us before the Christmas Holiday. Merry Christmas to all of you.

Rebuild Project:

Randy was very professional and had excellent communication. 

A great group of people working 24/7 to ensure the best quality in every aspect. Thank you SERVPRO, TEAM COX! 

Certificate of Satisfaction: 

Office staff was courteous, polite and helpful throughout the duration of the job. 10/10

On-site personnel were prompt, courteous and attentive to my concerns. 10/10

On-site personnel clearly explained the cleaning and restoration process throughout the duration of the job. 10/10

I was confident in the knowledge and professionalism of the SERVPRO® Franchise's on-site personnel who performed the services at my home or place of businesses. 10/10

I was impressed by the SERVPRO® Franchise's on-site personnel that performed services at my residence or place of businesses. 10/10 

I would use the SERVPRO® Franchise who assisted me during this loss for future cleaning and/or restoration needs. 10/10

I would recommend the SERVPRO® Franchise to my friends, family and colleagues. 10/10

Overall, I am satisfied with the service provided by the SERVPRO® Franchise. 10/10 

".....you all have the best customer service. Everyone I talk to always has a smile on their face and the kindest, most professional attitudes and personalities. I really can't brag on you all enough." 

In the wee hours of night, we had a decision to make and our decision as a family business who had been in this industry for many, many years was to contact SERVPRO for our Commercial business and the loss that we encountered. As a family business and am staple in our community, I cannot tell or relay how happy we are with the experience with SERVPRO!

During a time when we thought that we had lost everything we had worked many, many years for, SERVPRO not only assured us that they would help tremendously and they certainly did!

We could not have asked for more professional staff and experience as we received with SERVPRO. 

SERVPRO did an amazing job with overall professionalism and upmost care of our fire emergency that we could not have been more grateful for. We appreciate everything that SERVPRO was able to do for our family during our time of great emergency.

SERVPRO saved essentially our entire business. We had an emergency in the middle of the night and they stood true to their standards of a 24/7/365 company. We feel as though we have earned not only a\friends but lifelong business partnership!

SERVPRO did a great job helping our business in our time of need. They were able to mitigate our problem and did so in a professional manner. SERVPRO understood our needs and operated in a fashion that limited conflict to our day to day operations  Clint and his team did a great job handling our reconstruction efficiently and accurately. I cannot thank the SERVPRO team enough. 

I could not ask for a better experience.

Great to work with! Does a great job. Would recommend to anyone!

Love their very detailed services.

Solid work done in a timely fashion.

Thank you so much to Steve and his crew for helping me through this disaster they were honest trustworthy and hard-working they did exactly what they said they would do it the same price they came in at there was no games I appreciate all they did. They responded immediately and anytime I had a question they they responded immediately and anytime I had a question they answered quickly I felt like I was in the best hands possible during my flood.

After my basement flooded due to a electric problem, I called SERVPRO they show up within hours and started the cleanup. Thank you for your services. Your crew was top shelf. They were very professional and paid attention to detail.

We have been so thankful for the help of this knowledgeable team!!

We were very appreciative of and impressed with everyone's professional work, demeanor, and punctuality!

Can't express my gratitude for the SERVPRO of Hardin/Larue coming all the way from KY to help us during this storm coming through our community.

After we had a kitchen fire, SERVPRO was able to take care of everything. We appreciate what they did for us. 

We had a small electrical fire at our home. They did a great job making it seem like it never happened. Our home smelled fresh again. 

The men on the job were all great. 

After we had a kitchen fire, SERVPRO was able to take care of everything. We appreciate what they did for us. 

Thanks to the quick response from SERVPRO our house passed inspection and sold quickly. 

We discovered mold and due to concerns for our tenants we decided to reach out to professionals for this. SERVPRO was knowledgeable and professional. 

After of months of allergies flaring up throughout our office, SERVPRO assessed that the duct system throughout needed to be cleaned. They were quick and efficient. 

After the refrigeration system leaked into my shop SERVPRO was quick to get all the water removed, drying everything out, and getting everything back to new. 

I went from dingy and dual to clean and sparkling thanks to SERVPRO's deep cleaning process. My restaurant is looking good as new. 

Can't express my gratitude for the SERVPRO of Hardin/Larue coming all the way from KY to help us during this storm coming through our community. 

We had a home disaster last year. SERVPRO mediated the damage and the personal property loss. They did a great job! I highly recommend SERVPRO if you are ever in need of their services.

Epic storms came to Lake County, IL and caused immense amounts of damage to property. We needed help. So the calls went out and SERVPRO responded - FROM KENTUCKY!

They showed up on time, assessed the situation, told us what it would cost, and when they could get the crew here. Consider that they drove 10-12 hrs to get up here, and went right to work meeting with customers.

When we met the managers, they hadn't even stopped to eat yet (so we had to introduce them to Lou Malnati's Pizza). A day or two later when it was our turn to meet their crew, we were pleased to meet some really great people. We got everything moved out of the room and into the PODS container, and right after that they went right into removing all the water damaged walls, insulation, and flooring.

These guys were friendly, and unbelievably hard working. They attacked the problem from 7AM and didn't finish at our location until about 5PM. I had to practically force them to go to lunch. The manager came back from another customer to our location about 7PM to get the blowers and dehumidifiers going, and to pick up some debris left over from the demolition that wouldn't fit in the truck on the first round. And then he was off to three more jobs that night - to take care of people that needed help.

I thought my wife and I had it rough with clean up until I learned that the manager had pulled 112 hours in 7 days, and he was off to take care of more.

Everything they promised, they delivered on. We had family with issues related to the storm - we introduced our new Manager buddy - Steve - to them. By the by - when this first happened, we called ServiceMaster and SERVPRO. ServiceMaster NEVER even bothered to call back. SERVPRO was "johnny on the spot" from the word go. Hopefully this kind of event never happens again, but if it does - we're just going to call SERVPRO.

I have dealt with SERVPRO on multiple damages with our rental properties. I could not have asked for a better experience. I appreciate them taking care of it from beginning to the end! Thank You!!

Greatest restoration company around, they can handle anything and everything that you could possibly need. Great group of people!

Our experience with SERVPRO of Hardin and Larue counties out of Kentucky have been nothing short of excellent; from the first meeting with Steve and Stephanie, frequent conversations and the superb work performed by the crew! Steve, Stephanie, and crew came down from Kentucky as a part of the storm team for SERVPRO to aid Lake County, IL residents with water damage from the storms that occurred last week. The employees are consummate professionals who are skilled , friendly and who want their customers to be pleased with the final product.! I am extremely happy with the entire process. In a time of confusion and despair, Steve and Stephanie were able to reassure my family that everything would be alright.

This company is EXCELLENT! That provided timely and accurate updates daily with no hesitation. Their knowledge and level of expertise is superb. They were very accommodating with my schedule and availability; they walked me through every aspect of work being performed with great explanations; and they stuck with the schedule arriving and departing with the upmost promptness. Their dedicated service, professionalism, and attitudes were invaluable. I would also recommend them to family, friends, and neighbors.

If you're looking for a professional & quality team to solve a big problem, then look no further because Dewayne & his team are your solution! I've used them twice and they consistently impress! There is no one better, I assure you!

SERVPRO of Hardin/Larue Counties was very fast to respond when our basement flooded. They were professional, courteous and so helpful in our time of need. Thank you SERVPRO.

In September of last year I discovered I had a pinhole leak in a PEX line under my house. This leak was in a hot water line and had been steaming my house for a month. I had tile coming up in the kitchen floor and had to re-do my whole kitchen. I called SERVPRO to look at drying out my crawl space, they came and began right away. I would highly recommend the Hardin Larue SERVPRO group if you have a disaster that needs attending. I appreciate the kindness put forth by your crew.

I have dealt with SERVPRO on multiple damages with our rental properties. I could not have asked for a better experience. I appreciate them taking care of it from beginning to the end! Thank You!!

Great Job, Very Professional!!

We have been so thankful for the help of this knowledgeable team!!

We were very appreciative of and impressed with everyone's professional work, demeanor, and punctuality!

A hot water line came loose under the sink in my kitchen the day before Thanksgiving 2015, flooding my house. It was a mess!!! SERVPRO was at the house within two hrs and did a fantastic job of sucking up the water and restoring my house to normal. It was a process that took about five weeks. They were professional and courteous and did an outstanding job. Thank you SERVPRO!

After my basement flooded due to a electric problem, i called SERVPRO they show up within hours and started the cleanup. Thank you for your services. Your crew was top shelf. They were very professional and paid attention to detail.

Great Job and Wonderful Staff!!

Excellent service. Great response time . I was pleasantly surprised by promptness of service in wake of city/county wide disaster.Would and will recommend. Timothy provided great service!

If you're looking for a professional & quality team to solve a big problem, then look no further because Dewayne & his team are your solution! I've used them twice and they consistently impress! There is no one better, I assure you!

We had a home disaster last year. SERVPRO mediated the damage and the personal property loss. They did a great job! I highly recommend SERVPRO if you are ever in need of their services.

Thanks! Everything looked good and the work was done well. 

Appreciate the service received. My apologies-I am terrible with names, but the 2 men were friendly and respectful and represent you very well. 

Timothy did a great job!